Effective Date: 09 June 2024

PRIVACY POLICY

Introduction

Welcome to Scentopia. At Scentopia, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our online store or make a purchase from us.

Information We Collect

Personal Information

When you visit Scentopia or make a purchase, we may collect the following types of personal information:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (payment methods and reference numbers)
• Purchase history

Non-Personal Information

We may also collect non-personal information about your visit to our site, including:

• IP address
• Browser type and version
• Operating system
• Pages visited on our site
• Time and date of visit
• Referral source (how you arrived at our site)

How We Use Your Information

We use your information for the following purposes:

• Processing Transactions: To process your orders and payments and deliver your purchases.
• Communication: To communicate with you about your orders, respond to your inquiries, and send you updates and promotional materials (if you opt-in).
• Personalization: To personalize your shopping experience and recommend products that may interest you.
• Improvement: To improve our website, products, and services based on your feedback and usage patterns.
• Security: To protect against and prevent fraud, unauthorized transactions, and other liabilities.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are required to keep your information confidential and use it only for the purposes we specify.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Data Security

We implement a variety of security measures to protect your personal information. These include:

• Encryption: Sensitive data (such as payment information) is encrypted during transmission using secure socket layer (SSL) technology.
• Access Controls: Access to your personal information is restricted to authorized personnel only.
• Regular Audits: We regularly review our data collection, storage, and processing practices to ensure compliance with applicable laws and regulations.

Your Choices

• Opt-Out: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.
• Access and Update: You may access, update, or correct your personal information by logging into your account on our website or contacting us directly.
• Deletion: You may request the deletion of your personal information, subject to our need to retain certain information for legal or business purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device that help us remember your preferences and improve site functionality. You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this policy and post the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Scentopia
Email: hello[at]scentopia.co.za

Thank you for shopping with Scentopia. Your privacy is important to us, and we are committed to safeguarding your information.

TERMS OF SERVICE

Introduction

Welcome to Scentopia. These Terms of Service (“Terms”) govern your access to and use of our website and services, including any purchases made through our online store. By using our site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

Use of Our Website

Eligibility

You must be at least 18 years old to use our website and make purchases. By using our site, you represent and warrant that you meet this eligibility requirement.

Account Registration

To make a purchase, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Activities

You agree not to use our website for any unlawful purpose or in any way that could harm, disable, overburden, or impair our site. Prohibited activities include, but are not limited to:

• Engaging in any fraudulent activities
• Posting or transmitting any harmful, offensive, or illegal content
• Attempting to interfere with the operation of our website
• Using any automated means to access our site without permission

Product Information

Descriptions and Pricing

We strive to provide accurate product descriptions and pricing information. However, we do not warrant that product descriptions or other content on our site are accurate, complete, reliable, current, or error-free. If a product offered by Scentopia is not as described, your sole remedy is to return it in unused condition.

Availability

All products are subject to availability, and we reserve the right to limit the quantity of products we supply, discontinue any product, or refuse service to any customer at our sole discretion.

Orders and Payments

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including product unavailability, errors in pricing or product information, or any other issue.

Payment

We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method. All payments are subject to validation checks and authorization by your payment provider.

Shipping

We will ship products to the address provided by you during the order process. Shipping times and costs will be specified at the time of purchase. We are not responsible for any delays or damages caused by shipping carriers.

Returns and Refunds

Please refer to our Return Policy [insert link to Return Policy] for information on returns and refunds. We reserve the right to refuse returns or refunds at our discretion.

Intellectual Property

Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Scentopia or its content suppliers and is protected by intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Scentopia and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use our website or products; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (v) any errors or omissions in any content; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

Indemnification

You agree to indemnify, defend, and hold harmless Scentopia and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from (i) your use of and access to our website and products; (ii) your violation of any term of these Terms; or (iii) your violation of any third-party right, including without limitation any intellectual property, property, or privacy right.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or your use of our website or products shall be resolved exclusively in the courts of South Africa.

Changes to These Terms

We may update these Terms from time to time. When we make changes, we will revise the “Effective Date” at the top of these Terms and post the updated Terms on our website. Your continued use of our website after any such changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Scentopia
Email: hello@scentopia.co.za

Thank you for choosing Scentopia. We appreciate your business and look forward to serving you.